Customer Service
When will we fly again to Amsterdam, KLM?
Why we love KLM so. They really work hard to deliver nice surprises. Screenshot taken from this article http://www.trendwatching.com/trends/rak/
Read MoreWould you like a coffee or uncertain-ty?
I think I have finally realized the one main difference between Starbucks experience and the likes of Pappa Rich or Old Town- The experience. If I can recall correctly, Starbucks coffee is always served with a smile, order taken with an upbeaty tone. And they speak good English, and are able to make recommendations. Consistent throughout the different stores. Unlike PappaRich or Old Town and the rest of the local coffee chain. You just don’t know what to expect. Even Illy coffee in Pavillion sucks, the servers that is. Super coffee, sucky service. I’ll have a *SBUX please. *stock ticker code for Starbucks....
Read MoreGoing the extra mile in customer experience- Maybank Amex
Thought it’s a notice for my uncollected replacement card which I intend to cancel. Well, for this little but sweet surprise, a token of appreciation of my support (and I’m only a minute amount spender) think I’ll keep it lil bit longer! Great great job! How would you, or how are you rocking your customers world? Is it witty, wacky, wonderful or weird? Share with us your comments!
Read MoreWhat happens when you go the extra mile in relationship building?
What happens after you sent your old customers ‘long-time-no-see’ greeting? Or a ‘nice-to-see-you’ greeting after your meeting? Most people didn’t realize the importance of follow-up email after meeting someone. For me, I think it’s the first step to build a solid relationship. Of course, I must credit Coconect for helping me to make this effort so much easier, warmer, and cuter. (Did you notice my contacts replied, “Thank you for the lovely card and thoughful note,” I was like awww…. That was really something.) Super happy that it’s helping you to make your relationships that much better. Glad that you...
Read MoreDo the C! – Free tool to build relationships and increase referrals
Elephants don’t forget but customers do. Make sure your customers don’t turn their back to you. As business owner ourselves, we find that these 3 C’s packs a mighty punch to business success. So, we’ve developed this new feature and give it to you free. Arm yourself with them and see your business leap! Cement – Nice to meet you Cherish – Thank you for referral Connect – Long-time-no-see Fancy a 100% referral based business? Say Thank you for referral given. The other party will feel appreciated and more will come your way. -Cherish Just met up with a new prospect yet don’t want to appear as a pushy salesman? Start building...
Read MoreStop the Yada! Say Thank You and rev up your customers relationship
Rev up your customers relationship by going back to basics- saying Thank You. It’s never out of fashion to show gratitude. Competition is stiff. Economy is poor. Consumer spending power is decreasing. Cost is getting higher. Low budget to advertise. Yada Yadada yadada. We understand, we hear, we know as we are in business and hence in the same boat as you! Here’s what we can do that doesn’t cost much, just a bit of your heart. (Awww…) After meeting a customer, prospect- immediately drop them a Thank You note. When customers give you their business, say Thank you, and send them a thank you note to follow up. Ever receive an invoice with a thank you note?...
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