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	<title>Coconect &#187; Customer Service</title>
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	<link>http://coconect.com</link>
	<description>Relationship building solution that puts the :) back in business</description>
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		<title>When will we fly again to Amsterdam, KLM?</title>
		<link>http://coconect.com/2011/12/when-will-we-fly-again-to-amsterdam-klm/</link>
		<comments>http://coconect.com/2011/12/when-will-we-fly-again-to-amsterdam-klm/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 10:01:34 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Building customer relationship]]></category>
		<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Hall Of Fame]]></category>
		<category><![CDATA[Mel's randoms]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[KLM]]></category>
		<category><![CDATA[loyalty]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=4236</guid>
		<description><![CDATA[Why we love KLM so. They really work hard to deliver nice surprises. Screenshot taken from this article http://www.trendwatching.com/trends/rak/]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Would you like a coffee or uncertain-ty?</title>
		<link>http://coconect.com/2011/10/would-you-like-a-coffee-or-uncertain-ty/</link>
		<comments>http://coconect.com/2011/10/would-you-like-a-coffee-or-uncertain-ty/#comments</comments>
		<pubDate>Sun, 16 Oct 2011 16:06:37 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Mel's randoms]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Starbucks]]></category>

		<guid isPermaLink="false">http://coconect.com/2011/10/would-you-like-a-coffee-or-uncertain-ty/</guid>
		<description><![CDATA[I think I have finally realized the one main difference between Starbucks experience and the likes of Pappa Rich or Old Town- The experience. If I can recall correctly, Starbucks coffee is always served with a smile, order taken with an upbeaty tone. And they speak good English, and are able to make recommendations. Consistent [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Going the extra mile in customer experience- Maybank Amex</title>
		<link>http://coconect.com/2011/10/going-the-extra-mile-in-customer-experience-maybank-amex/</link>
		<comments>http://coconect.com/2011/10/going-the-extra-mile-in-customer-experience-maybank-amex/#comments</comments>
		<pubDate>Sat, 01 Oct 2011 04:47:36 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hall Of Fame]]></category>
		<category><![CDATA[Mel's randoms]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Relationship building]]></category>

		<guid isPermaLink="false">http://coconect.com/2011/10/going-the-extra-mile-in-customer-experience-maybank-amex/</guid>
		<description><![CDATA[Thought it&#8217;s a notice for my uncollected replacement card which I intend to cancel. Well, for this little but sweet surprise, a token of appreciation of my support (and I&#8217;m only a minute amount spender) think I&#8217;ll keep it lil bit longer! Great great job! How would you, or how are you rocking your customers [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What happens when you go the extra mile in relationship building?</title>
		<link>http://coconect.com/2011/09/what-happens-when-you-go-the-extra-mile-in-relationship-building/</link>
		<comments>http://coconect.com/2011/09/what-happens-when-you-go-the-extra-mile-in-relationship-building/#comments</comments>
		<pubDate>Wed, 21 Sep 2011 08:30:21 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Building customer relationship]]></category>
		<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[Marketing tips]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3777</guid>
		<description><![CDATA[What happens after you sent your old customers &#8216;long-time-no-see&#8217; greeting? Or a &#8216;nice-to-see-you&#8217; greeting after your meeting? Most people didn&#8217;t realize the importance of follow-up email after meeting someone. For me, I think it&#8217;s the first step to build a solid relationship. Of course, I must credit Coconect for helping me to make this effort [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Do the C! &#8211; Free tool to build relationships and increase referrals</title>
		<link>http://coconect.com/2011/09/do-the-c-free-tool-to-build-relationships-and-increase-referrals/</link>
		<comments>http://coconect.com/2011/09/do-the-c-free-tool-to-build-relationships-and-increase-referrals/#comments</comments>
		<pubDate>Fri, 09 Sep 2011 09:25:15 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Building customer relationship]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship marketing]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Building relationship]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Increasing sales]]></category>
		<category><![CDATA[Marketing tips]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3708</guid>
		<description><![CDATA[Elephants don&#8217;t forget but customers do. Make sure your customers don&#8217;t turn their back to you. As business owner ourselves, we find that these 3 C&#8217;s packs a mighty punch to business success. So, we&#8217;ve developed this new feature and give it to you free. Arm yourself with them and see your business leap! Cement [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Stop the Yada! Say Thank You and rev up your customers relationship</title>
		<link>http://coconect.com/2011/09/stop-the-yada-say-thank-you-and-rev-up-your-customers-relationship/</link>
		<comments>http://coconect.com/2011/09/stop-the-yada-say-thank-you-and-rev-up-your-customers-relationship/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 09:49:14 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Building customer relationship]]></category>
		<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationship marketing]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Growing business]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3638</guid>
		<description><![CDATA[Rev up your customers relationship by going back to basics- saying Thank You. It’s never out of fashion to show gratitude. Competition is stiff. Economy is poor. Consumer spending power is decreasing. Cost is getting higher. Low budget to advertise. Yada Yadada yadada. We understand, we hear, we know as we are in business and [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/09/stop-the-yada-say-thank-you-and-rev-up-your-customers-relationship/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do you discount your quality when you offer a discount?</title>
		<link>http://coconect.com/2011/08/do-you-discount-your-quality-when-you-offer-a-discount/</link>
		<comments>http://coconect.com/2011/08/do-you-discount-your-quality-when-you-offer-a-discount/#comments</comments>
		<pubDate>Tue, 09 Aug 2011 07:34:25 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[buyer's rights]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customers' needs]]></category>
		<category><![CDATA[great customer service]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[happy customers]]></category>
		<category><![CDATA[Selling]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3584</guid>
		<description><![CDATA[I was subjected to a blind test by an individual recently (not corporate nor related to any research firm) on a branded toilet paper quality. No, it&#8217;s a clean one!! Not knowing what&#8217;s the objective of the test, I gave my review when prompted by the questions. Here&#8217;s my answers: This one (Test A) feels [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/08/do-you-discount-your-quality-when-you-offer-a-discount/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<item>
		<title>Principle to remember in relationship building</title>
		<link>http://coconect.com/2011/08/principle-to-remember-in-relationship-building/</link>
		<comments>http://coconect.com/2011/08/principle-to-remember-in-relationship-building/#comments</comments>
		<pubDate>Tue, 09 Aug 2011 06:38:02 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[Enhancing customer service]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[Guy Kawasaki]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3573</guid>
		<description><![CDATA[Followed a link to the book from Guy Kawasaki&#8217;s &#8216;Enchantment: The art of changing hearts, minds and actions, and read one of the featured review from Aaron Armstrong. I haven&#8217;t read the book, so I can&#8217;t share my view. But this paragraph from the review is spot on with us. &#8220;You&#8217;re working to build a [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/08/principle-to-remember-in-relationship-building/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Great Customer Service is alive &amp; kicking in our Twitter feed.</title>
		<link>http://coconect.com/2011/07/great-customer-service-is-alive-kicking-in-our-twitter-feed/</link>
		<comments>http://coconect.com/2011/07/great-customer-service-is-alive-kicking-in-our-twitter-feed/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 12:27:25 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hall Of Fame]]></category>
		<category><![CDATA[Mel's randoms]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3507</guid>
		<description><![CDATA[Never fails to bring a smile to my face when I check out the Twitter feed on Great Customer Service from our Hall of Fame page. Very nice feeling to see happy customers posting about their great experience from companies and their staffs. From Zappos, Molly Maid, Fox Dealers, to Joe @Chemist Shop, NYC. Definitely a [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/07/great-customer-service-is-alive-kicking-in-our-twitter-feed/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to invest &#8216;millions&#8217; in customer experience</title>
		<link>http://coconect.com/2011/07/how-to-invest-millions-in-customer-experience/</link>
		<comments>http://coconect.com/2011/07/how-to-invest-millions-in-customer-experience/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 09:27:23 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Customer behaviour]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[great customer service]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3467</guid>
		<description><![CDATA[Even if you are starting up or bootstrapping, you are wealthy enough to invest millions worth of value in delivering awesome customer experience to your customers. You can hire Brad Pitt, Madonna, Rihanna, Usher, Jacky Chan&#8230; (Ok, you get the drift) to star in your ad, but the real star is actually your customers. Treat [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/07/how-to-invest-millions-in-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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