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	<title>Coconect &#187; Relationship Marketing 101</title>
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	<description>Relationship building solution that puts the :) back in business</description>
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		<title>Principle to remember in relationship building</title>
		<link>http://coconect.com/2011/08/principle-to-remember-in-relationship-building/</link>
		<comments>http://coconect.com/2011/08/principle-to-remember-in-relationship-building/#comments</comments>
		<pubDate>Tue, 09 Aug 2011 06:38:02 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[Enhancing customer service]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[Guy Kawasaki]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3573</guid>
		<description><![CDATA[Followed a link to the book from Guy Kawasaki&#8217;s &#8216;Enchantment: The art of changing hearts, minds and actions, and read one of the featured review from Aaron Armstrong. I haven&#8217;t read the book, so I can&#8217;t share my view. But this paragraph from the review is spot on with us. &#8220;You&#8217;re working to build a [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Beyond the One-Time Sale</title>
		<link>http://coconect.com/2011/07/beyond-the-one-time-sale/</link>
		<comments>http://coconect.com/2011/07/beyond-the-one-time-sale/#comments</comments>
		<pubDate>Wed, 20 Jul 2011 11:52:05 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3495</guid>
		<description><![CDATA[Relationships turn customers into revenue streams &#124; Edited by Ken Beaulieu Permalink: http://www.stepbystepmarketing.com/?p=8726 Would you like your customers to buy from you once in a while or once a week? The answer to that question is obvious, of course. But how can you keep customers coming back time and time again? The key is to make [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are you showcasing yourself?</title>
		<link>http://coconect.com/2011/07/are-you-showcasing-yourself/</link>
		<comments>http://coconect.com/2011/07/are-you-showcasing-yourself/#comments</comments>
		<pubDate>Fri, 08 Jul 2011 06:38:32 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer relationship building]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3490</guid>
		<description><![CDATA[Saw this during a shopping trip. It&#8217;s a showcase of hundreds of origami folded by the public- A recent campaign to raise funds and lend support to the victims of Japanese Tsunami. But you wouldn&#8217;t know if I don&#8217;t explain it, won&#8217;t you? It looks like just a piece of nice artwork. My hubby commented [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are you showcasing yourself?</title>
		<link>http://coconect.com/2011/07/is-your-business-cold-or-with-soul/</link>
		<comments>http://coconect.com/2011/07/is-your-business-cold-or-with-soul/#comments</comments>
		<pubDate>Fri, 08 Jul 2011 03:51:17 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Business with heart]]></category>
		<category><![CDATA[customer relationship building]]></category>

		<guid isPermaLink="false">http://coconect.com/2011/07/is-your-business-cold-or-with-soul/</guid>
		<description><![CDATA[Saw this during a shopping trip. It&#8217;s a showcase of hundreds of origami folded by the public- A recent campaign to raise funds and lend support to the victims of Japanese Tsunami. But you wouldn&#8217;t know if I don&#8217;t explain it, won&#8217;t you? It looks like just a piece of nice artwork. My hubby commented [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to invest &#8216;millions&#8217; in customer experience</title>
		<link>http://coconect.com/2011/07/how-to-invest-millions-in-customer-experience/</link>
		<comments>http://coconect.com/2011/07/how-to-invest-millions-in-customer-experience/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 09:27:23 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Customer behaviour]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[great customer service]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3467</guid>
		<description><![CDATA[Even if you are starting up or bootstrapping, you are wealthy enough to invest millions worth of value in delivering awesome customer experience to your customers. You can hire Brad Pitt, Madonna, Rihanna, Usher, Jacky Chan&#8230; (Ok, you get the drift) to star in your ad, but the real star is actually your customers. Treat [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Just a bit more for extra great customer experience</title>
		<link>http://coconect.com/2011/07/just-a-bit-more-for-extra-good-customer-experience/</link>
		<comments>http://coconect.com/2011/07/just-a-bit-more-for-extra-good-customer-experience/#comments</comments>
		<pubDate>Wed, 06 Jul 2011 03:30:59 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[going the extra mile]]></category>

		<guid isPermaLink="false">http://coconect.com/2011/07/just-a-bit-more-for-extra-good-customer-experience/</guid>
		<description><![CDATA[You have your regular old cappuccino which taste good, and you have this: Taste good + looks good! The formula adds up to an elevated customer experience and a very happy me! Now, given the choice of paying about the same price for that cup of cappuccino, but the latter puts a :) on your [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Companies are not made of bricks, but people.</title>
		<link>http://coconect.com/2011/06/companies-are-not-made-of-bricks-but-people/</link>
		<comments>http://coconect.com/2011/06/companies-are-not-made-of-bricks-but-people/#comments</comments>
		<pubDate>Mon, 27 Jun 2011 08:07:23 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Building relationship]]></category>
		<category><![CDATA[Growing business]]></category>
		<category><![CDATA[happy customers]]></category>
		<category><![CDATA[Stronger customer relationships]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3387</guid>
		<description><![CDATA[I participated in a discussion on LinkedIn recently. Kenneth Varga, CEO of Creating Customers, LLC commented on this question: &#8220;I would like to know the best approach to enter into the social media with a business?&#8221; Here&#8217;s an excerpt of Ken&#8217;s suggestion: Starting any successful business requires you to start with the customer first. You [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/06/companies-are-not-made-of-bricks-but-people/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Brrr&#8230;cold calls?</title>
		<link>http://coconect.com/2011/06/brrr-cold-calls/</link>
		<comments>http://coconect.com/2011/06/brrr-cold-calls/#comments</comments>
		<pubDate>Wed, 15 Jun 2011 09:06:02 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[Building relationship]]></category>
		<category><![CDATA[referrals]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=3376</guid>
		<description><![CDATA[A friend recently said this about cold calls. (With combination of painful &#038; disbelief expression) &#8211; &#8220;It must be very difficult and painful thing to do for people to do sales that way.&#8221; She was referring to a friend working as an insurance agent using cold calls for his business. Of course, he has his [...]]]></description>
		<wfw:commentRss>http://coconect.com/2011/06/brrr-cold-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Example of good email marketing from KLM</title>
		<link>http://coconect.com/2010/08/example-of-good-email-marketing/</link>
		<comments>http://coconect.com/2010/08/example-of-good-email-marketing/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 07:38:47 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Coconect Blog]]></category>
		<category><![CDATA[Email marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Enhancing customer service]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=1700</guid>
		<description><![CDATA[Having had good experience (I can&#8217;t do anything about the crying baby throughout the 12+ hour flight though) with KLM&#8217;s customer service in KL with my booking- Ms. Francine (KLM, she&#8217;s someone you want to hold on to your team!), they continue to put a smile on my face. Isn&#8217;t it nice to be reminded [...]]]></description>
		<wfw:commentRss>http://coconect.com/2010/08/example-of-good-email-marketing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Retain Your Customers</title>
		<link>http://coconect.com/2010/06/retain-your-customers/</link>
		<comments>http://coconect.com/2010/06/retain-your-customers/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 04:53:49 +0000</pubDate>
		<dc:creator>Mel</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationship Marketing 101]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[Enhancing customer service]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Stronger customer relationships]]></category>

		<guid isPermaLink="false">http://coconect.com/?p=1680</guid>
		<description><![CDATA[Tips for retaining lasting customer loyalty June 28, 2010 &#124; Edited by Ken Beaulieu Permalink: http://www.stepbystepmarketing.com/?p=6774 Customer loyalty can be a huge boon to your business success. But building strong customer loyalty takes time and a very consistent effort on your part. If you aren’t ready for a customer loyalty program and the commitment that it [...]]]></description>
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		<slash:comments>0</slash:comments>
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