Faq

A: Just log in as you normally would with your username & password.

A: Sign in here and go to your profile page to edit.

A: Yes, the limit is 30 ecards.

A: Not at all.

A: We totally respect your privacy. We will never sell, rent, share your personal information without your permission.

A: Our complete Privacy Policy is located here.

A: Our complete Terms of Use statement is located here.

A: All contents of http://www.coconect.com are copyrights of Coconect Sdn Bhd. Where applicable, we credit images that we used, and they are subject to the owner’s copyright.

A: In order to let you enjoy the low monthly fees, our subscription is billed on a yearly basis. You can pay safely via PayPal.

A: Yes, you can cancel at anytime. But subscription fees are not refundable. Feel free to start with our free account, there’s no time limit. When you like us enough and decide to upgrade to a paid account, but for whatever reasons you want to cancel the subscription, just email support@coconect.com.

 A: Go to Sign in, click on Account tab on top, and you can upgrade/downgrade from there. If you need assistance, just drop a note to us at support@coconect.com

 A: Just drop a note to us at support@coconect.com

 A: The easiest way to look at the difference between linking and importing is that linking is the actual live data whereas importing is static data. To illustrate futher-Linking: it is basically like creating a short cut, sort of like building a bridge between your existing address book (eg: Google Contacts) to Coconect. The data is not stored in Coconect, but remains at your side. Any changes done will be updated in your existing address book. Importing: its like copying your existing address book to Coconect.

 A: Trouble with importing is, if you already have an existing address book, you have to maintain two sets of data if we make it a compulsory step. That makes it messy & troublesome when you update your address book as changes are not reflected in both. As most of our users have their existing address book, we decide to leave out importing for now.

 A: For you, it’s simple. When you first set up your events to schedule, you will be asked to provide the contacts for us to send the messages to. How you do that is to allow us permission to link with your existing address book. Once that is done, whenever you need us to send messages on your behalf, we’ll access the link to grab ONLY the required data to do the job. We don’t need to store your contacts, you don’t need to maintain another address book, sweet.

 A: Yes, anytime. Just sign in, go to Settings page and click disconnect.

A: Currently we link to Gmail (Google Contacts), Yahoo (Yahoo Contact). If you are using other address book, email providers, easily import your contacts to your Google or Yahoo contacts by following the instructions below. Once that’s done, just link as usual. We will be adding more in future releases.

 A: First, export your Outlook contacts to Gmail, then link to us as usual. Check out this helpful guide on exporting your contacts from Outlook  & other email providers to Gmail.

 A: First, export your Outlook contacts to Gmail, then link to us as usual. Check out this helpful guide on exporting your contacts from Outlook  & other email providers to Gmail.

 A: For Yahoo, it’s more straight forward, see this guide. For Gmail though, you can first export it to Yahoo, then export the contacts to Gmail. Or, you can check out the Facebook Friend’s Exporter for Chrome.

A: Yes! You can import contacts from your Excel file to your webmail account. Remember to convert (save as) the Excel file to CSV file. (Gmail, Yahoo) .

A: Of course! Every month you will receive a confirmation list of what you had scheduled. You can modify the messages or change to another card design. If there are no changes, just confirm your list.

A: To cancel your event, click deactivate in your Set & Edit events page.

A: If it’s a popular request from customers, we will add this feature in future releases.

A: Not at the moment.

A: More than that! Instead of only a reminder, we’ll send a monthly list of events that you had scheduled to send. At this stage, the task is already done, but you can choose to edit the recipients list, change your card designs, change your messages, etc.

A: Yes. We are constantly looking to find products that can help you deliver smiles to your customers.