Blog

Where our blog, useful articles & just very great stuffs lives :)

Tis the season to give: Use Wiki? Donate and keep them alive

Posted by Mel on Dec 22, 2011 in Coconect Blog, Entrepreneurship, Mel's randoms | 0 comments

We’ve done our part. Join us. Any amount helps. Donate to Wikipedia....

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7 days to Christmas: Buy Delivering Happiness book as a gift

Posted by Mel on Dec 19, 2011 in Building customer relationship, Coconect Blog, Entrepreneurship | 0 comments

If you haven’t, get this book for yourself and your customers. Go. Delivering Happiness made #1 on The New York Times Bestseller List! Pay new employees $2000 to quit. Make customer service the responsibility of the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.       Read related...

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8 days to Christmas: When our heart is in its right place, magic happens

Posted by Mel on Dec 18, 2011 in Coconect Blog, Mel's randoms | 0 comments

We got goosebumps and tears of joy watching this. In awe of how amazing we can be if our heart is in its rightful place. Murderers, rapist, hard-core criminals. Maximum security prison. Dancing their hearts out. Beneath it all, we are all born equal, with a soft heart. Let’s go back to that. Spread the love.

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When will we fly again to Amsterdam, KLM?

Posted by Mel on Dec 16, 2011 in Building customer relationship, Coconect Blog, Customer Service, Entrepreneurship, Hall Of Fame, Mel's randoms | 0 comments

Why we love KLM so. They really work hard to deliver nice surprises. Screenshot taken from this article...

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Tell a congruent story

Posted by Mel on Nov 29, 2011 in Branding, Coconect Blog, Marketing | 0 comments

Does this reflects a billion-dollar NYSE listed company? Will you trust it on face-value enough to want to find out more?

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Trust in it’s highest form

Posted by Mel on Nov 26, 2011 in Building customer relationship, Coconect Blog, Entrepreneurship | 0 comments

Trusting speaks of letting go, not holding back. It’s a child in a parent’s arms, never doubting for a moment that they aren’t safe. As someone said ‘if you are worrying you aren’t trusting, if you are trusting you aren’t worrying’. How great it is when your customers are able to trust you as such in your hands!

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Dealing with loads to-do list!

Posted by Mel on Nov 9, 2011 in Coconect Blog, Entrepreneurship, Mel's randoms | 0 comments

Crime scene: Snapshot of half my *master to-do list. (Thank you, errand to-do list : Get this from apps store http://itunes.apple.com/my/app/errands-to-do-list/id318095638?mt=8) At this point of time, I really wonder when will I get to tick them all off. Major OMG moment. *You know how when you are doing something and some tasks came to mind? Just jot them down in a master list and sort it according to priorities later. That way it won’t bug your focus and you won’t forget to do it...

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Would you like a coffee or uncertain-ty?

Posted by Mel on Oct 17, 2011 in Customer Service, Mel's randoms | 0 comments

I think I have finally realized the one main difference between Starbucks experience and the likes of Pappa Rich or Old Town- The experience. If I can recall correctly, Starbucks coffee is always served with a smile, order taken with an upbeaty tone. And they speak good English, and are able to make recommendations. Consistent throughout the different stores. Unlike PappaRich or Old Town and the rest of the local coffee chain. You just don’t know what to expect. Even Illy coffee in Pavillion sucks, the servers that is. Super coffee,...

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Remembering our hero Steve Jobs

Posted by Mel on Oct 6, 2011 in Coconect Blog, Mel's randoms | 0 comments

A side of Steve Jobs we rarely see. We love you. You’ve changed the world. Too sad to write anything else. Rest in peace. October 5th 2011. Blogged & posted from… my iPhone.

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